Refund Policy

Cancellation

You can cancel your subscription at any time, for any reason, through your account settings, through the customer portal provided by our payment processor, or by contacting us at support@rocketrader.io. Cancellation takes effect at the end of your current paid billing period. After cancellation, you will retain access to paid features until that period ends, after which your account will revert to the free tier. You will not be charged again unless you re-subscribe.

Refunds

Subscription payments are generally non-refundable once a billing period has begun, except as described below or as required by applicable law (including the statutory rights set out further in this policy). Outside of the circumstances described in this policy, we do not issue refunds for partial months, unused portions of a subscription, or previously completed billing periods. This policy exists because the Services are continuously available to you throughout each billing period, regardless of how often you choose to use them.

That said, we want you to be satisfied with the Services. We will consider refund requests in good faith in the following situations:

• Billing errors or duplicate charges: We will promptly refund any charge made in error, including duplicate charges, incorrect amounts, or charges after successful cancellation.
• Service failures: If the Services were substantially unavailable or non-functional for an extended period during your billing cycle due to our fault, we will work with you in good faith to provide a pro-rated refund or service credit.
• Accidental renewals: If you are charged immediately after forgetting to cancel and have not meaningfully used the Services during that new billing period, you may contact us within thirty (30) days of the charge and we will review your request for a refund on a case-by-case basis.

To request a refund under any of these circumstances, please contact us at support@rocketrader.io with your account details and a brief description of the situation. We aim to respond to refund requests within five (5) business days.

Statutory rights

Nothing in this policy limits or waives any refund or cancellation rights you may have under mandatory consumer protection laws in your jurisdiction, including (where applicable) the fourteen-day withdrawal period for digital services under European Union consumer law or similar statutory rights under other applicable laws.

Refunds processed through our payment processor

Refunds, when issued, are processed by our payment processor back to the original payment method. Processing times may vary depending on your bank or card issuer, typically between three (3) and ten (10) business days. Our payment processor may, at its own discretion, issue refunds directly to buyers in accordance with its own policies as the merchant of record.

Contact

For any refund-related questions, please contact support@rocketrader.io.

This Refund Policy is part of our full Terms of Service. In the event of any conflict between this page and the Terms of Service, the Terms of Service shall prevail.